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1. Will my order be produced without payment?
No. We must have full payment by credit card or check by fax to start production on your order. We also accept a signed purchase order or a credit card guarantee (we hold the amount due on your card for 30 days or until we receive payment, after 30 days your card will be charged).
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2. Can I mix and match jacket and pants?
Yes!
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3. What are the up-charges for Sizes larger that 1XL?
2XL add $2, 3XL add $4, 4XL add $8
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4. How much is shipping?
| Shipping and Handling Charges To U.S.: |
| Shipping/Subtotal |
$0-199 |
$200+ |
| Ground |
$5 |
FREE |
| 2-Day |
$20 |
10% |
| Next Day |
$50 |
25% |
| All orders shipped UPS. Shipments to AK, HI & Canada call for pricing. |
| Shipping time does not include production time. Please allow 3-5 weeks for production. |
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5. How long will it take my order to be produced?
For orders with no customization, please allow 3 business days for your order to ship. For customized orders, your order will ship in 3-5 weeks. Please add shipping time to this estimate.
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6. Can I get my Customized Order produced sooner than 3-5 weeks?
Yes, Super Quick Production is Available: Embroidered Orders can be produced in 10 business days for an additional charge of $5 per embroidery location per item. Please add shipping time to your order. Screen Print Orders can be produced in 8 business days for an additional charge of $1 per screen print location per item. Please add shipping time to your order. Order Requirements
1. Inventory must be stocked.
2. Artwork should be stock art or art from a previous order.
3. Artwork must be approved within 24 hours of receipt.
4. Order must be prepaid or have appropriate credit approval. Limitations for Super Quick Orders
1. Maximum number of embroidered names is 36.
2. Maximum number of applique designs is 36.
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7. Are there a minimum number of garments needed to order?
There are no minimums for embroidered items. You will receive better pricing based on the number of garments that have the same design/logo. There is a 12 piece minimum for screen print goods.
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8. Is there a quantity discount for different items?
You may combine items with the same logo to reach quantity pricing.
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9. Can I change the colors, words, or mascot in a design? Is there an additional fee?
We can customize each design to your liking. The design must meet certain criteria like size and stitch count to retain catalog pricing. Catalog pricing is based on a left-chest design under 15,000 stitches. Any design over 15,000 stitches, have a different placement, or includes a personalization will have an additional charge.
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10. What is a personalization and what are the associated costs?
A personalization is any design that is sewn differently from garment to garment. Example would be a name or a number. Standard personalizations are $8 per placement.
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11. Is there quantity break pricing for Blank items?
No. Price breaks are based on the quantity of the same logo ordered not the garment.
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12. Can I email or fax artwork to GTM?
Yes! When placing your order please mention you will email or fax the artwork. To avoid any delays, we will need your artwork within 24 hours of when you placed your order. Fax number is 1-866-207-7070.
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13. I have my own design, is there a setup fee?
Yes, $75 for orders less than $500. The setup fee of $75 is waived for order totals over $500. However, you must pay $75 to own the design.
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14. Is there tax included in the price of the order?
Tax is only charged for Kansas customers.
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15. How can I check the status of my order?
Please call customer service during business hours to check on the status of your order. Call 1-800-377-8527 and choose option 3 for customer service.
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16. What forms of payment do you accept if I am ordering from a country other than the United States?
If you are a repeat customer, we will accept payment in any form consistent with our U.S. customers. If you are a first-time customer, your order must be prepaid and we only accept wire transfer payments. If possible U.S. Dollars should be wired. If you are unable to wire U.S. Dollars, you should contact your sales representative who will put you in touch with our accounting department to work through the currency conversion process. All the necessary information to wire funds to us is listed below. | Bank name: | UMB Bank | | Account holder name: | It's Greek To Me, Inc. | | Account number: | 9871505448 | | SWIFT code: | UMKCUS44 | | ABA number: | 101000695 |
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17. What is your privacy policy?
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18. What is your return policy?
We will do everything possible to make sure that your order is correct and on time. If there is a problem, you have 60 days from the delivery date of the order to return the order and in the case of defective garments, you have 120 days. Exact color matches from order to order an d misuse of garments cannot be guaranteed. For all other items, please call 1-888-618-7576 for return instructions. Be sure to include a copy of your invoice in the box you are returning. Embellished products may not be returned.
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