1. Will my order be produced without payment?   Payment is required before an order is produced. You can pay by credit card or check by ACH form to start production on your order. We also accept a signed purchase order or a credit card guarantee (we hold the amount due on your card for 30 days or until we receive payment, after 30 days your card will be charged).
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2. Can I mix and match jacket and pants?   Yes!
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3. What are the up-charges for Sizes larger that 1XL?   2XL add $2, 3XL add $4, 4XL add $8. T-Shirts: 2XL add $1, 3XL add $2.
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4. How much is shipping?  

5. How long will it take my order to be produced?   For orders with no decoration, please allow 3 business days for your order to ship. For decorated orders, your order will ship in 2-3 weeks after the artwork is approved. Most custom goods orders for in stock items ship in 13 business days or less. Please add shipping time to this estimate.
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6. Can I get my Customized Order produced sooner than 13 business days?   Yes, Super Quick Production is Available:

Embroidered and Screen Print Orders can be produced in 7 business days or less for an additional charge of 20% of the total cost of the order. Please add shipping time to your order.

Order Requirements
1. Inventory must be stocked.
2. Artwork should be stock art or art from a previous order.
3. Artwork must be approved within 24 hours of receipt.
4. Order must be prepaid or have appropriate credit approval.
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7. Are there a minimum number of garments needed to order?   The minimum to order is 1 on most items. However you will receive better pricing based on the number of garments that have the same design/logo.
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8. Is there a quantity discount for different items?   You may combine items with the same logo to reach quantity pricing.
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9. Can I change the colors, words, or mascot in a design? Is there an additional fee?   We can customize each design to your liking. The design must meet certain criteria like size and stitch count to retain catalog pricing. Catalog pricing is based on a left-chest design under 15,000 stitches. Any design over 15,000 stitches, have a different placement, or includes a personalization will have an additional charge.
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10. What is a personalization and what are the associated costs?   A personalization is any design that is sewn differently from garment to garment. Example would be a name or a number. Standard personalizations are $8 per placement.
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11. Is there quantity break pricing for Blank items?   No. Price breaks are based on the quantity of the same logo ordered not the garment.
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12. Can I email or fax artwork to GTM?   Yes! When placing your order please mention you will email or fax the artwork. To avoid any delays, we will need your artwork within 24 hours of when you place your order. Email: customer_service@igtm.com or Fax to 1-866-207-7070.
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13. I have my own design, is there a setup fee?   Yes, $75 for orders less than $500. The setup fee of $75 is waived for order totals over $500. However, you must pay $75 to own the design.
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14. Is there tax included in the price of the order?   Tax is only charged for Kansas customers.
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15. How can I check the status of my order?   Please call customer service during business hours to check on the status of your order. Call 1-800-377-8527 and choose option 3 for customer service.
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16. What forms of payment do you accept if I am ordering from a country other than the United States?   If you are a repeat customer, we will accept payment in any form consistent with our U.S. customers.

If you are a first-time customer, your order must be prepaid and we only accept wire transfer payments. If possible U.S. Dollars should be wired. If you are unable to wire U.S. Dollars, you should contact your sales representative who will put you in touch with our accounting department to work through the currency conversion process. Please contact a customer service or sales representative to obtain our bank information at (800) 377-8527.

17. What is your privacy policy?   View our Privacy Policy
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18. What is your return policy?  

GTM Sportswear has a 100% Satisfaction guarantee. If you are not 100% happy with your product please give us a call for a replacement or refund. Please have your order number or customer number available when you contact us at 1-877-558-6510.

Shipping Information:
GTM Sportswear
Attn: Returns Department
520A McCall Road
Manhattan, KS 66502
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19. Where do I send my payments to?   Send payments to our drop box at:

GTM Sportswear
PO Box 874931
Kansas City, MO 64187-4931
Please reference your customer number on the check memo line.
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20. Where do I send my returns to?   Returns address:

GTM Sportswear
Returns Department
customer# ____________
520A McCall Road
Manhattan, KS 66502-7098
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21. How do I return samples?  

We ask all samples to be returned within 30 days of receipt. Please include a copy of your invoice with your samples to the address listed below. Your account will be credited once your samples are received.

Shipping Information:
GTM Sportswear
Attn: Returns Department
520A McCall Road
Manhattan, KS 66502

To place an order, please contact us at 1-877-558-6510 or order online.
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