GTM Sportswear GTM Rewards Teamstore Coach's Assistant

Frequently Asked Questions

What are the up-charges for sizes larger than 1XL?

2XL add $2, 3XL add $4, 4XL add $8, 5XL add $11, 6XL add $14. For T-Shirts: 2XL add $1, 3XL add $2, 4XL add $4, 5XL add $5.

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Can I mix and match jacket and pants?

Yes!  We offer warm-ups in several fabric families from which you can create your perfect look.  We simply recommend pairing a jacket and pant from the same fabric type.

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Will my order be produced without payment?

Payment is required before an order is produced.  You can pay by credit card or check by ACH form to start production on your order.  We also accept a signed purchase order or a credit card guarantee (we hold the amount due on your card for 30 days or until we receive payment, after 30 days your card will be charged).

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What are the shipping costs?

Shipping and Handling Charges:
Shipping/Subtotal $0-99 $100-199 $200-299 $300-399 $400+
Ground $5 $5 Free Free Free
2-Day $20 $20 10% 10% 10%
Next Day $50 $50 25% 25% 25%

All orders shipped FedEx. Shipments to Canada call 1-800-377-8527 for pricing.

Shipping to APO/FPO addresses: $15 for orders under $200, 8% for orders over $200.

Shipping to Guam, Puerto Rico and other US Territories: $20 for orders under $200, 10% for orders over $200.

Shipping time does not include production time. Please allow 2-3 weeks for production.

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Are there a minimum number of items needed to order?

The minimum order quantity is 1 on most items. However, you will receive better pricing based on the quantity of customized items with the same artwork.

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Is there a quantity discount for different items?

You may combine items with the same logo to reach quantity pricing.

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Can I change the colors, words, or mascot in a design? Is there an additional fee?

Our templates can be customized to fit your needs without additional fees.

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Can I use my own design?

Absolutely! Additional fees may apply if you use your own design. Call a sales representative for pricing and details.

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What is considered to be a personalization and what are the associated costs?

A personalization is any design that is different from item to item. Example would be a name or a number. Standard personalizations are $8 per location.

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Is there a quantity discount for blank items?

No. Price breaks are based on the quantity of customized items with the same artwork.

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Can I email or fax artwork to GTM?

Yes! When placing your order please mention you will email or fax the artwork. To avoid any delays, we will need your artwork within 24 hours of when you place your order. Email: customer_service@igtm.com or Fax to 1-866-207-7070.

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Can I download or request the art files created for my orders at GTM?

Each piece of art placed on your product goes through a rigorous process of being converted to digital files compatible with our various embellishment machines. These proprietary files become property of GTM Sportswear. Those files can be requested under certain circumstances. A fee will apply.

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What is your return policy?

At GTM Sportswear, we take pride in the quality of our products and make customer service a top priority. If you’re not satisfied with your purchase, please follow the guidelines detailed below.

Returning apparel without an art design: You have 60 days upon the delivery date of your order to make a return. In the case of a defective item, you have 120 days for return upon the delivery date of your order. Color matching and product misuse cannot be guaranteed. To make a return, please contact a representative at 1-877-558-6510 and provide us with your order or customer number.

Returning apparel with your team or company art design: We do not accept returns on apparel that have been customized with a logo, name, mascot or any other purchased art design, unless the product is defective. If the product is defective, call 1-877-558-6510 to receive a free shipping return label, send the item back to us and we will credit your account upon receiving the defective item.

Shoes: We will replace unworn shoes, as well as those with manufacturer defects, within 30 days of receipt. Call 1-877-558-6510 to receive a free shipping label or a free shoe sizing guide.

Shipping Information

GTM Sportswear
Attn: Returns Department
520 McCall Road
Manhattan, KS 66502

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Is there tax included in the price of the order?

Sales tax is charged when applicable.

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How can I check the status of my order?

You can check the status of your order by clicking here or by logging in to your account.

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What forms of payment do you accept if I am ordering from a country other than the USA?

If you are a repeat customer, we will accept payment in any form consistent with our U.S. customers.

If you are a new customer, your order must be prepaid and we only accept wire transfer payments. If possible, U.S. dollars should be wired. If you are unable to wire U.S. dollars, please contact your sales representative. They will put you in touch with our accounting department to work through the currency conversion process. Please contact a customer service or sales representative to obtain our bank information at 1-800-377-8527.

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What is your privacy policy?

View our Privacy Policy

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Where do I send my payment?

Please send payments to our drop box at:

GTM Sportswear
PO Box 205178
Dallas, TX 75320-5178

Please reference your customer number on the check memo line.

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What is the GTM Sample Program?

Order a Sample: Use GTM's sample program to discover color, style, size and more! We’ll send out the product so you can see it before you buy it, along with a prepaid return label. All samples returned in 30 days or less will not be subject to a restocking fee. Certain restrictions may apply, please call your sales rep with any questions.

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How do I return samples?

We ask all samples to be returned within 30 days of receipt. Please include a copy of your invoice with your samples and ship to the address listed below. Your account will be credited once your samples are received. Shipping Information:

GTM Sportswear
Attn: Returns Department
520 McCall Road
Manhattan, KS 66502

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