1.What are the up-charges for sizes larger that 1XL? 2XL add $2, 3XL add $4, 4XL add $8, 5XL add $11, 6XL add $14. For T-Shirts: 2XL add $1, 3XL add $2, 4XL add $4, 5XL add $5.
Back to top2.Can I mix and match jacket and pants? Yes! We offer warm-ups in several fabric families from which you can create your perfect look. We simply recommend pairing a jacket and pant from the same fabric type.
Back to top3.Will my order be produced without payment? Payment is required before an order is produced. You can pay by credit card or check by ACH form to start production on your order. We also accept a signed purchase order or a credit card guarantee (we hold the amount due on your card for 30 days or until we receive payment, after 30 days your card will be charged).
Back to top4.What are the shipping costs?
Shipping and Handling Charges:
|All orders shipped FedEx. Shipments to Canada call 1-800-377-8527 for pricing.
|Shipping to APO/FPO addresses: $15 for orders under $200, 8% for orders over $200.
|Shipping to Guam, Puerto Rico and other US Territories: $20 for orders under $200, 10% for orders over $200.
|Shipping time does not include production time. Please allow 2-3 weeks for production.
Back to top5.How long will it take for my order to be produced? For orders with no customization, please allow 3 business days for your order to ship. For customized orders, your order will ship in 2-3 weeks after the artwork is approved. Most custom goods orders for in stock items ship in 13 business days or less. Please add shipping time to these estimates.
Back to top6.Can I get my customized order produced quicker than 13 business days? Yes, Super Quick Production is Available:
Customized Orders can be produced in 7 business days or less for an additional charge of 20% of the total cost of the order. Order Requirements for Super Quick Production:
1. Items must be in stock at the time of order.
2. Artwork should be stock art or art from a previous order.
3. Artwork must be approved within 24 hours of receipt.
4. Order must be prepaid or have appropriate credit approval.
Back to top7.Are there a minimum number of items needed to order? The minimum order quantity is 1 on most items. However, you will receive better pricing based on the quantity of customized items with the same artwork.
Back to top8.Is there a quantity discount for different items? You may combine items with the same logo to reach quantity pricing.
Back to top9.Can I change the colors, words, or mascot in a design? Is there an additional fee? We can customize each design to your liking. The design must meet certain criteria like size and stitch count to retain catalog pricing. Catalog pricing is based on a left-chest design under 15,000 stitches or 1 color screen print design. Cheerleading shell pricing is based on a full front tackle twill design. Any design over 15,000 stitches, placed in a different location or including a personalization will have an additional charge over the catalog-advertised price.
Back to top10.What is considered to be a personalization and what are the associated costs? A personalization is any design that is different from item to item. Example would be a name or a number. Standard personalizations are $8 per location.
Back to top11.Is there a quantity discount for blank items? No. Price breaks are based on the quantity of customized items with the same artwork.
Back to top12.Can I email or fax artwork to GTM? Yes! When placing your order please mention you will email or fax the artwork. To avoid any delays, we will need your artwork within 24 hours of when you place your order. Email: firstname.lastname@example.org or Fax to 1-866-207-7070.
Back to top13.Can I download or request the art files created for my orders at GTM? Each piece of art placed on your product goes through a rigorous process of being converted to digital files compatible with our various embellishment machines. These proprietary files become property of GTM Sportswear. Those files can be requested under certain circumstances. A fee will apply.
Back to top14.What is your return policy?
At GTM Sportswear, we take pride in the quality of our products and make customer service a top priority. If you’re not satisfied with your purchase, please follow the guidelines detailed below.
Returning apparel without an art design:
You have 60 days upon the delivery date of your order to make a return. In the case of a defective item, you have 120 days for return upon the delivery date of your order. Color matching and product misuse cannot be guaranteed.
To make a return, please contact a representative at 1-877-558-6510 and provide us with your order or customer number.
Returning apparel with your team or company art design:
We do not accept returns on apparel that have been customized with a logo, name, mascot or any other purchased art design, unless the product is defective.
If the product is defective, call 1-877-558-6510 to receive a free shipping return label, send the item back to us and we will credit your account upon receiving the defective item.
We will replace unworn shoes, as well as those with manufacturer defects, within 30 days of receipt. Call 1-877-558-6510 to receive a free shipping label or a free shoe sizing guide.
Attn: Returns Department
520A McCall Road
Manhattan, KS 66502
Back to top15.Is there tax included in the price of the order? Sales tax is charged when applicable.
Back to top16.How can I check the status of my order? You can check the status of your order by clicking here or by logging in to your account.
Back to top17.What forms of payment do you accept if I am ordering from a country other than the USA? If you are a repeat customer, we will accept payment in any form consistent with our U.S. customers.
If you are a new customer, your order must be prepaid and we only accept wire transfer payments. If possible, U.S. dollars should be wired. If you are unable to wire U.S. dollars, please contact your sales representative. They will put you in touch with our accounting department to work through the currency conversion process. Please contact a customer service or sales representative to obtain our bank information at 1-800-377-8527.
Back to top19.Where do I send my payment? Please send payments to our drop box at:
PO Box 874931
Kansas City, MO 64187-4931
Please reference your customer number on the check memo line.
Back to top20.What is the GTM Sample Program? We have a great sample program to help you be 100% sure about the style, color and fit of our products before you place an order. Simply ask your GTM sales representative to send you samples of the products you are interested in. We will send you the samples immediately so you can try them out, and then place your order with 100% confidence. Please send the samples back to GTM within 30 days. Our sample program takes the guess work out of ordering so when you receive your order you already know that it's exactly what you wanted.
Back to top21.How do I return samples?
We ask all samples to be returned within 30 days of receipt. Please include a copy of your invoice with your samples and ship to the address listed below. Your account will be credited once your samples are received.Shipping Information:
Attn: Returns Department
520A McCall Road
Manhattan, KS 66502
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